The Future of Virtual Assistants

Check out my article in Forbes on the future of Virtual Assistants. What’s after SIRI and IVR?

All of the interesting stuff happens when data collides. A voice-based interface to a single data set is a thing of the past. A voice-based interface that talks to over 400 applications, representing over 10,000 unique units of knowledge across over 3,000 discrete products? Now we’re talking.

Creating the next generation of assistance is in fact a data federation problem. It’s a brain problem. A data routing problem. A big data problem, even.